CONTACT

Our customer service department is based in Hangzhou, China, so please contact us through the following means only:

                                                                                                                                                                                            

  • If you wish to exchange or return a product, please visit our RETURNS & EXCHANGES page.
  • If you are contacting us regarding the status of your order or an amendment to your order, please SEND A EMAIL.
  • For all other inquiries, please SEND A EMAIL using the appropriate option.
  • Please leave your name, e-mail address, order number (if applicable), and tell us what you need assistance with.
  • For more detailed articles about using our site, finding your size, or the order process, please visit our SIZE GUIDE.


In addition to being available via phone message and email, we are now available to respond to all your questions VIA WHATSAPP between 9:00 AM to 18:00 PM UTC/GMT +8.00 (Beijing Time) from Monday to Friday. You can still contact us by WhatsApp outside of these hours but we will only be able to respond within these office hours specified. Please see this link to see what UTC is equivalent to in your time zone: HTTPS://TIME. IS/UTC

To be able to contact us via WhatsApp, you only need to save our phone number: +86 137 5835 6749‬ on your contact list and send us your message. It’s just another easy way for you to stay in touch with us!

If you have sent us an email and have not received a response within 3 business days, please check your spam folder as your email provider may be mistakenly redirecting our emails to your spam folder instead of your inbox.

Company name：MAYLERESCAPE LIMITED Company

Address: UNIT# 2052 275 NEW NORTH ROAD LONDON UNITED KINGDOM N1 7AA

                                                                                                                                                                                            

You can also contact us by completing the form below. Please do not submit credit card numbers or other sensitive information as this form is not a part of our site's secure ordering system. We will make every effort to respond to your e-mail within 24 to 48 business hours.

If you have an order, please fill in your order number.

Whatsapp: +86 137 5835 6749‬

Email: gabirui@pringbud.com

Phone: +86 16619763832

Wechat: yufeifei3456